To provide an eclectic and specialized collection of urban art and custom accessories, we collaborate with a select network of global production partners.
Our premium, multi-panel canvas triptychs are custom-crafted and dispatched from high-end manufacturing facilities in the United Kingdom and North America.
Our everyday catalog, including our phone cases and themed posters, is fulfilled via dedicated regional centers across North America, Europe, and the Asia-Pacific region to ensure efficient local delivery.
Because our pieces are custom-made to order to maintain strict quality control, your delivery is divided into two phases:
Order Processing & Production: Standard items are typically processed within 2 to 5 business days. Premium canvas art requires detailed printing, stretching, and framing inspection, which may take up to 7 business days for processing.
Transit Time: Following production, standard global shipping generally takes between 7 to 10 business days. You will receive an automated tracking link the moment your package leaves the facility for delivery.
Because we utilize specialized fulfillment pipelines for different product tiers, items in a mixed order are often packaged and shipped independently. For example, a heavy canvas triptych requires custom crate or reinforced tube packaging, while phone cases are shipped in compact, streamlined mailers. Rest assured, all components of your order are tracked internally, and you will receive unique tracking numbers for each package.
We take immense pride in the craftsmanship of our designs. Because our premium triptychs and custom accessories are manufactured entirely on-demand to your exact specifications, these items are considered final sale and cannot be returned for a change of mind. However, your purchase is fully protected against manufacturing flaws or transit issues. If an item arrives damaged or incorrect, please notify our support team within 14 days at tvvh.urban@gmail.com with your order number and clear photographs of both the product and the packaging. We will immediately expedite a premium replacement or issue a full refund.
You can reach our friendly support team by emailing us at tvvh.urban@gmail.com or by calling us at 438-334-0099. We strive to respond to all inquiries within 24-48 hours during business days.
Because we dropship from various manufacturers, the branding on the actual product packaging may differ from our store's branding. This is a normal part of the process and does not affect the quality or authenticity of the product itself.
